This policy explains how cancellations and refunds work for Fameo memberships (subscriptions) and for physical products purchased through our store. By subscribing to a plan or placing an order, you agree to the terms below.
Fameo paid memberships (Pro, Popular, Elite) are billed on an automatic recurring basis through Razorpay. When you subscribe, you authorise us to charge your selected payment method at the start of each billing cycle (for example, every month) until you cancel. The applicable amount and billing frequency are shown to you at checkout before you confirm.
Membership fees are non-refundable. We do not provide refunds or credits for partially used billing periods, unused features, or amounts already charged.
Instead of refunds, you can cancel at any time. When you cancel, your membership stays active until the end of the billing period you have already paid for, and you will not be charged again.
You can cancel your membership yourself at any time:
Cancelling stops future auto-debits. If you choose “Cancel now,” access ends right away and no refund is issued for the remainder of the period.
We may, at our sole discretion, issue a refund in cases of a duplicate charge, a technical billing error on our side, or where a refund is required by applicable law. To request a review, contact us within 7 days of the charge at support@fameo.com with your registered email and the payment reference.
If a scheduled auto-debit fails, we may retry the charge as permitted by Razorpay and your bank. If payment cannot be collected, your membership may be paused or downgraded to the free tier until payment succeeds.
Physical products purchased through the Fameo store may be returned within a limited window, subject to the conditions below.
You may request a return within 14 daysof delivery (the “return window”). Requests made after this window may not be accepted.
If you receive an item that is damaged, defective, or not what you ordered, contact us within 7 days of delivery with photos and your order number. We will arrange a replacement or refund at no additional cost to you.
Once your returned item is received and inspected, we will notify you of the outcome. Approved refunds are issued to your original payment method via Razorpay and typically reflect within 5–10 business days, depending on your bank. Original shipping charges may be non-refundable, and return shipping costs may be borne by you unless the item was damaged, defective, or incorrect.
Email support@fameo.com or visit Account → My Orders to raise a return request. Please include your order number and the reason for the return.
Questions about a cancellation, return, or refund? Reach us at:
Trendlance Innovations Private Limited
CIN: U62013TS2025PTC207315
5-11/100/144, Shankar Green Homes,
Ameenpur, Sangareddy, Hyderabad, Telangana - 502032
Email: support@fameo.com
