How can we help?

Open the app, go to Account ▸ Profile, and edit your name, photo, and contact details. Changes save instantly. If a field is locked (for example, a verified handle), send us a request and we’ll help.

Go to Account ▸ Orders to view your purchase history and order status. If a charge appears but your order isn’t showing, contact us with the order date and amount and we’ll trace it.

Failed payments are not captured and any pending hold is released by your bank, usually within 3–5 business days. If you see a duplicate charge, send us the transaction reference using the form below and we’ll investigate and refund any error promptly.

Unlocked content lives under Resources in the app. If something you purchased isn’t appearing, log out and back in to refresh your library; if it’s still missing, reach out and include the course name.

Fameo is a verified community. Verification confirms you’re a genuine creator, public figure, or professional. Submit your request in-app under Account ▸ Verification; our team reviews submissions and responds by email.

You can request account deletion any time. Email us at the address below (or use the form and choose “Account & Login”) from your registered address with the subject “Delete my account”. We’ll permanently remove your account and associated personal data and confirm by email.

Use the form below and choose “Report a problem”, or email us directly. Please include screenshots, the username or content involved, and the steps to reproduce so we can act quickly.